Privacy Policy

Effective Date: July 01, 2026 Last Updated: July 08, 2026

Pounce Plumbing, LLC (“Pounce Plumbing,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website at WWW.NOW.POUNCEPLUMBING.COM, our phone and text communications, our online booking and quote forms, and the plumbing services we provide in person.

By using our website or requesting service from us, you agree to the practices described in this Privacy Policy.

1. Who We Are

Pounce Plumbing LLC, 3801 N Central Expy, STE 103, McKinney, TX 75071 Phone: (469) 772-5766 Email: info@pounceplumbing.com Texas Master Plumber License No.: RMP46110

If you have questions about this policy or how we handle your information, contact us using the details above.

2. Information We Collect

2.1 Information You Give Us

Contact information: your name, mobile and landline phone numbers, email address, and mailing address.
Service address and property information: the address where work is to be performed, whether you own or rent, gate or entry instructions, and details about your plumbing system such as fixture types, water heater make and model, age of the home, and prior repairs.
Service request details: a description of your problem, appointment preferences, and any notes you provide to our dispatcher or technician.
Photographs and video: images of the work area, equipment, and completed work, taken for diagnosis, estimating, quality control, warranty, and permitting purposes.
Payment information: billing name and address, and the last four digits and expiration date of your payment card. Full card numbers and bank account numbers are collected and processed directly by our payment processor, not stored on our systems.
Financing information: if you apply for third-party financing through us, the information required by that lender.
Communications: the content of emails, text messages, web chat sessions, voicemails, contact form submissions, and reviews or survey responses you send us.

2.2 Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

IP address, browser type, device type, operating system, and general location derived from IP address.
Pages viewed, links clicked, time spent on pages, referring website, and search terms that brought you to us.
Cookies, pixels, and similar technologies as described in Section 8.

2.3 Information From Other Sources

Lead and directory sources: if you submit a request through a third-party service such as a search engine listing, home services marketplace, or review platform, that provider may pass us your contact information and service request.
Referral partners: home warranty companies, property managers, real estate agents, insurance carriers, and general contractors who refer you to us.
Public and commercial sources: property records and address verification services used to confirm service addresses and permit requirements.

We do not knowingly collect Social Security numbers, driver’s license numbers, health information, biometric identifiers, precise geolocation from your device, or information about your race, religion, immigration status, or sexual orientation. Please do not send us this information.

3. How We Use Your Information

We use the information we collect to:

Schedule, dispatch, perform, and follow up on plumbing services.
Provide estimates, quotes, invoices, receipts, and warranty documentation.
Communicate with you about appointments, technician arrival, job status, parts availability, and questions you have asked us.
Process payments and, where applicable, collect on unpaid balances.
Pull permits and comply with municipal inspection requirements in McKinney and surrounding jurisdictions.
Maintain service history so that future technicians understand the work already performed at your property.
Honor warranties and resolve disputes or claims.
Improve our services, train our team, and measure the quality of our work.
Send you marketing communications where you have consented or where permitted by law, including seasonal maintenance reminders, promotions, and requests for reviews.
Detect and prevent fraud, protect our technicians and customers, and enforce our Terms of Service.
Comply with legal, tax, licensing, and regulatory obligations.

4. Text Messaging (SMS) and Mobile Information

This section describes how we handle mobile phone numbers and text messaging consent. It applies in addition to, and controls over, any other section of this policy regarding mobile data.

4.1 Consent

We send text messages only to individuals who have given us prior express consent, or who have contacted us by text first. You may give consent by checking the SMS consent box on a form on our website, by giving verbal consent to our office staff or technician during a call or appointment, by signing a service agreement that includes SMS consent, or by texting us first at one of our published numbers.

Consent to receive text messages is never required to receive service from us or as a condition of any purchase.

4.2 Types of Messages

Depending on which consent you provided, you may receive:

Service and transactional messages: appointment confirmations and reminders, technician dispatch and arrival notices, scheduling changes, quotes, invoices, payment confirmations, warranty information, and replies to questions you have asked us.
Marketing messages: special offers, seasonal maintenance reminders, and requests to leave a review. These are sent only to customers who separately opted in to marketing messages.

4.3 Frequency, Rates, and Support

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

4.4 Opting Out

You can opt out at any time by replying STOP to any message from us. You will receive one confirmation message and then no further texts in that program. Reply HELP for help, or contact us at (469) 772-5766 or info@pounceplumbing.com. Opting out of text messages does not opt you out of phone calls or email, and does not affect your ability to receive service.

4.5 Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service providers, dispatch software, and messaging platforms acting on our behalf, is permitted. All other categories described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4.6 Records of Consent

We maintain records of SMS consent, including the date and time consent was given, the method of consent, and the language you were shown. We retain these records for as long as you remain opted in and for at least four years after opt-out.

5. Phone Calls and Recording

We may record or monitor inbound and outbound telephone calls for quality assurance, training, dispatch accuracy, and dispute resolution. Where we record, you will be notified at the start of the call. If you do not wish to be recorded, tell the representative and we will offer an alternative, or you may communicate with us by email or text instead. Call recordings are retained for 12 months unless needed longer for a claim or legal matter.

6. Email Communications

We send transactional emails (confirmations, estimates, invoices, receipts) to customers as part of providing service. We send marketing emails only to people who have opted in or who are existing customers, and every marketing email includes an unsubscribe link. Unsubscribing from marketing email does not stop transactional email related to an active job.

7. How We Share Your Information

We do not sell your personal data for money, and we do not sell sensitive personal data under any circumstances. We share information only as described below.

Service providers and subcontractors. We use third parties to run our business, including scheduling and dispatch software, customer relationship management systems, phone and text messaging platforms, payment processors, accounting and bookkeeping services, cloud hosting, email delivery, website analytics, and review request platforms. They may access your information only to perform services for us and are contractually restricted from using it for their own purposes.
Licensed subcontractors and suppliers. Where a job requires a specialty trade (for example, excavation, concrete, drywall repair, or slab leak detection), we may share your name, service address, phone number, and a description of the work with the subcontractor performing it.
Municipal and regulatory authorities. We share the information required to pull permits, schedule inspections, and satisfy the Texas State Board of Plumbing Examiners and local code officials.
Home warranty companies, insurers, property managers, and referral partners. If your job was arranged through one of these parties, we share job details, findings, photos, and invoices with them as needed to complete and get paid for the work.
Business transfers. If Pounce Plumbing is involved in a merger, acquisition, financing, reorganization, or sale of all or substantially all of its assets, customer information may be transferred to the successor entity as part of that transaction. Any successor will be bound by this Privacy Policy with respect to information transferred, unless and until you are given notice of a change and an opportunity to opt out. Text messaging opt-in data will not be sold or transferred to any party for marketing or promotional purposes.
Legal and safety. We may disclose information when required by law, subpoena, court order, or regulatory request, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Pounce Plumbing, our customers, our employees, or the public, or to investigate fraud or collect a debt.
With your direction. We share information with anyone you ask us to, such as a spouse, tenant, landlord, or contractor coordinating the job.

8. Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies. These fall into three categories:

Strictly necessary: required for the site to function, including form submission and security. These cannot be disabled.
Analytics: help us understand how visitors use our site so we can improve it.
Advertising: allow us and our advertising partners to show you relevant ads on other sites and measure whether our ads worked.

You can control cookies through your browser settings and through the cookie banner on our site. Disabling analytics or advertising cookies will not affect your ability to request or receive service.

Universal opt-out signals. We honor the Global Privacy Control (GPC) and other recognized universal opt-out mechanisms as a request to opt out of targeted advertising and any sharing of personal data for that purpose.

9. Your Privacy Rights and Choices

Regardless of where you live, you may:

Ask us what information we hold about you.
Ask us to correct information that is inaccurate.
Ask us to delete information we no longer need to keep.
Opt out of marketing texts (reply STOP), marketing emails (click unsubscribe), and marketing calls.
Ask to be placed on our internal do-not-contact list.

Texas Residents

The Texas Data Privacy and Security Act (TDPSA) gives Texas consumers rights to confirm whether we process their personal data, access and obtain a copy of it, correct inaccuracies, request deletion, and opt out of the sale of personal data, targeted advertising, and certain profiling. Pounce Plumbing may qualify as a small business under U.S. Small Business Administration standards, in which case some TDPSA obligations may not apply to us. Regardless, we will not sell sensitive personal data without your consent, and we will honor the requests described above as a matter of policy.

To submit a request, email info@pounceplumbing.com or call (469) 772-5766. We will verify your identity before acting, typically by confirming details of a prior service visit. We will respond within 45 days and may extend once by 45 additional days where reasonably necessary, with notice to you.

Appeals. If we decline your request, you may appeal by replying to our decision or emailing info@pounceplumbing.com with “Privacy Appeal” in the subject line. We will respond in writing within 60 days. If we deny your appeal, you may file a complaint with the Texas Attorney General at texasattorneygeneral.gov.

Residents of Other States

If you live in a state with a comprehensive privacy law, contact us at info@pounceplumbing.com and we will honor the rights available to you under that law.

We will not deny you service, charge you a different price, or provide a lower quality of service because you exercised a privacy right.

10. Data Retention

We keep information for as long as needed for the purpose it was collected and to meet our legal obligations:

Service and warranty records: 10 years, to support workmanship warranties and any claims relating to work performed on a property.
Invoices, payment records, and tax records: 7 years.
SMS consent and opt-out records: duration of the relationship plus at least 4 years.
Call recordings: 12 months.
Website analytics: 26 months.
Marketing contacts: until you opt out, plus a permanent suppression record so we do not contact you again.

When information is no longer needed, we delete it or de-identify it.

11. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards appropriate to the size of our business, including access controls limiting customer data to employees who need it, encryption of data in transit, multi-factor authentication on our business systems, vendor agreements requiring confidentiality, and a payment processor that keeps full card data off our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our website and services are directed to adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us at info@pounceplumbing.com and we will delete it.

13. Third-Party Websites

Our site may link to third-party websites, including review platforms, financing providers, and manufacturer warranty pages. We are not responsible for their privacy practices. Review their policies before providing information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. If we make a material change to how we use information you already gave us, we will notify you by email or text before the change takes effect. Continued use of our website or services after an update means you accept the revised policy.

15. Contact Us

Pounce Plumbing LLC, 3801 N Central Expy, STE 103, McKinney, TX 75071 Phone: (469) 772-5766 Email: info@pounceplumbing.com

To stop text messages, reply STOP to any message. For help, reply HELP.